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"Superb Service! The delivery was on time and the phone worked perfectly for our entire trip."

"You guys were great!  Having that phone at the airport saved me a lot of trouble."

 

Questions About Renting Cell Phones in Costa Rica

Click on the question to see the answer!
 

I see that you are actually IN Costa Rica.  Why is that important?
Do you Service the beach areas of Guanacaste or the Liberia Airport?
Can I use my GSM or TDMA cellular phone in Costa Rica?  I am from the US.
Do you use 3G, GSM or TDMA technology?
I am in the USA. Where can I buy an unlocked 3G cell phone?
Where will you deliver telephone(s)?
Will I know my cell phone number before I arrive in Costa Rica and receive my phone?
Is there any minimum usage per day?
What if I will only be using the phone for a minute or two each day? Can this be adjusted?
Will you pick up the phone after the rental period?
What type of phones do you rent?
Do I get voicemail?
Do I get caller ID?
Do I get call waiting?
Do cell phones work everywhere in Costa Rica?
Do you always have cell phones available for rent?
What happens if my cellular phone stops working during the period I am renting it?
What happens if I get a wrong number when I dial the phone or if someone calls me incorrectly.
Is the phone and the voicemail in English or in Spanish?
Do I  get an owners manual to use?
How do I pay the security deposit?
Why can't I just use my credit card for the whole thing?
What is a legal resident of Costa Rica?

 

 

 

I see that you are actually IN Costa Rica.  Why is that important?

For a couple of reasons.  First, we know what works here and what does not work here.  For instance we know that satellite phones work poorly, if at all.  We also know what systems works best in any location. There are multiple systems here!

Second, we are here for you if need help or advice, a question about the operation of your phone, etc.  If you rent a phone from someone from another country, you are pretty much out of luck.

Finally, who wants to depend on a phone being shipped to you on time, then the hassle of packing it up to return it? We deliver here and pickup here.

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Do you Service the beach areas of Guanacaste or the Liberia Airport?

At this time we do not!  This may change if we re-open the Liberia office, but for now, service is offered only in the Central Valley/San Jose Airport area.

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Can I use my GSM cellular phone in Costa Rica?  I am from the US.

Cellular phones from the USA will generally not work here. Yes, we know your cellular company said they might work, but most often, they simply do not. Recently, however, a some systems in the USA offer roaming service in Costa Rica.  While this may work, the roaming rates can run between $4.00 to $5.00 per minute and the service may not be what you want.

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Do you use 3G, GSM or TDMA technology?

We rent 100% 3G cell phones as they work much better and have excellent coverage area.

 

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I am in the USA. Where can I buy an unlocked 3G cell phone?

Through our store. Just click here!

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Where will you deliver telephone(s)?

We offer free delivery to most hotels or bed and breakfasts in the San Jose area and to the San Jose Airport. 

Free delivery is offered on all rentals of seven days or longer.   At the time of your reservation, please let us know your complete first day travel plans. 

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Will I know my cell phone number before I arrive in Costa Rica and receive my phone?

Yup!  Our asset scheduling system assigns your phone number at confirmation.

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Is there any minimum usage per day?

Each plan comes with minutes. One plan include six minutes per day, another offers 15 minutes per day while other plans offer UNLIMITED free minutes. SIM rentals are also unlimited free minutes.

If a plan offers a certain number of free minutes (like six for example) those minutes are cumulative. So a ten day rental will get you 60 free minutes. Unlimited minutes means just that, no limit. Yack to your heart's content. You only pay the daily rental rate.

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Some plans all have minutes included, but I only need a minute or so per day.  Can this be adjusted?

Unfortunately not.  We have had many people tell us this, but in reality, well less than two percent of our customers use the phone for just a few minutes per day.   This is especially true for phones equipped for international calling.  The average is thirteen minutes per day. 

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Will you pick up the phone after the rental period?

Yes, at most of the same delivery locations above.  At that time, you are presented with a final reconciliation and your security deposit is refunded in cash (US dollars or Costa Rican colones) or credited to your PayPal account.  We try to work with you to make pickup at the location most convenient for you i.e. hotel, car rental drop offs, or the airport.

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What type of phones do you rent?

We rent 100% Nokia cell phones at this time.  Each is tested and the battery is charged prior to delivery. 

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Do I get voicemail?

Yes.  All phones include voicemail.  We will program a message in English or Spanish if you desire.

 

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Do I get caller ID?

Yes.  All phones have caller ID.

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Do I get call waiting?

No.  We do not offer call waiting.  If you are on the phone, any incoming calls will go to voicemail.

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Do cell phones work everywhere in Costa Rica?

No. 

Costa Rica is a mountainous country and there are remote locations where a cell phone will not be able to access the cellular system.  Nearly all major towns and villages will have full cellular access however as well as most popular beach locations. It is estimated that 85% of the country has coverage. Your voice mail will work regardless if you have coverage, and voice mails can always be picked up from any phone.

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Do you always have cell phones available for rent?

No. 

Depending on the time of year (especially high season) all phones may be rented so it is a good idea to reserve early. 

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What happens if my cellular phone stops working during the period I am renting it?

This very seldom happens, but if you should have a problem, replacement, if required,  will  depend on where you are when the problem occurs.  If anything fails on a cell phone, it would most likely be the battery or a charger.  Customers are authorized to have a cell phone store check for these problems, and if needed, the customer simply buys a new battery or charger and brings us back the invoice.  We deduct the cost from the bill. 

If the phone itself fails, normally because it was dropped in water or had some liquid enter the phone, and if you are outside the San Jose or Liberia Beaches area, we probably will not be able to quickly arrange for a quick replacement.  It would simply not be cost effective to travel to remote locations. 

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What happens if I get a wrong number when I dial the phone or if someone calls me incorrectly.

Unfortunately, you do pay for this on plans 2 or 3 if you have exceeded your free minutes.  We suggest you hang up immediately to avoid all extraneous charges or check caller ID and do not answer if you do not know the number.

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Is the display on the telephone in English or in Spanish?

We program the displays to be in English by default.  However, several languages are available, and we will program your rental phone to the language you desire.  Please inform us in the Comments section of the reservation form.  Voicemail prompts on all 3G cell phones are in English. The voicemail system for GSM rental SIMS is always in Spanish.

 

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Do I  get an owners manual to use?

We provide Owners Guides in English on this web site.  Click HERE.

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How do I pay the security deposit?

All deposits are due in cash, but see below for use of a credit card.

On Plan Three phones, we also require a credit card for security to cover any charges made if the deposit is insufficient and unpaid when the phone is returned. 

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Why can't I just use my credit card for the whole thing?

Maybe you CAN!

In general, we require a cash deposit, but starting August 1, 2007, we are offering a program to certain qualified clients.  For more info see: http://www.cellphonescr.com/creditcard/

Note there is an additional charge to use a credit card.

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What is a legal resident of Costa Rica?

A legal resident is a person who possesses a valid cedula or carnet issued by the government of Costa Rica.  If your residency application is in process, you are NOT a legal resident and cannot purchase a cellular telephone number (line).  Remember, for folks moving here and renting for six months or longer, the phone is YOURS at the end of the rental term. 

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